How to Delete or Remove User from Smart Lock

Delete IMMEDIATELY when:
☑️ Guest checked out (Airbnb, VRBO)
☑️ Employee terminated or quit
☑️ Contractor finished job
☑️ Relationship ended (ex-partner, ex-roommate)
☑️ Lost phone with app access
☑️ Suspected security breach

Delete quarterly:
☑️ Temporary codes past expiration (if not auto-deleted)
☑️ Former service providers (old cleaner, old dog walker)
☑️ Unused codes (haven't been used in 90+ days)
☑️ Test codes (from troubleshooting)
☑️ Duplicate codes (accidentally created twice)

□ Open smart lock app
□ Select your lock (if multiple)
□ Navigate to Users / Codes / Access
□ Find user to delete
  - Scroll through list
  - OR: Search by name

□ Select user
□ Tap "Delete" or "Remove" or trash icon
□ Confirm deletion
  - App may ask "Are you sure?"
  - Confirm: Yes

□ Wait 2-5 minutes for sync
  - WiFi locks: 30-60 seconds
  - Zigbee/Z-Wave: 1-3 minutes
  - App shows "Synced" or checkmark

□ Verify deletion (CRITICAL)
  - Go to keypad
  - Try deleted code
  - Should give error beep (not unlock)
  - If still works: Wait 2 more minutes, try again

Some locks allow direct deletion without app:

□ Enter programming mode
  - Usually: Master code + special button
  - Varies by brand (check manual)

□ Select delete user function
  - Navigate menu on keypad
  - Enter user slot number to delete

□ Confirm deletion
  - Keypad beeps confirmation

□ Exit programming mode

□ Test deleted code

Nuclear option - use only if:
- Need to delete everyone at once
- Lost app access entirely
- Security breach  - delete all, start fresh

WARNING: Erases ALL codes and settings

Process varies by brand (see manufacturer manual)

After reset:
□ Set new master code immediately
□ Re-add only current/needed users
□ Update your records

Via Yale Access app:
1. Tap lock → Keypad Codes
2. Select user to delete
3. Tap "Delete Code"
4. Confirm
5. Code syncs within 1-2 minutes

Verify: Try code on keypad (should fail)

Via Schlage Home app:
1. Tap lock → Access Codes
2. Select code to delete
3. Tap trash icon
4. Confirm deletion
5. Wait 1-2 minutes

Verify: Test code (should give error beep)

Via Kwikset app:
1. Tap lock → Users
2. Select user
3. Tap "Remove User"
4. Confirm
5. Sync takes 1-3 minutes

Via keypad (no app):
1. Enter master code + Lock button
2. Press 2 (delete user)
3. Enter user code to delete
4. Press Lock button (confirms)

Via August app:
1. Tap lock → Access
2. Select guest/user
3. Tap "Remove Access"
4. Confirm
5. Access revoked immediately

Note: August uses eKeys (app access) not PIN codes

Via hub interface:
1. Devices → Select lock
2. User Codes → List codes
3. Select code slot
4. Delete or Clear
5. Save changes
6. May take 2-5 minutes (S2 security)

Verify in app and on keypad

□ Wait 5 minutes total (initial + extra time)
□ Wake up lock (press any keypad button)
□ Send lock/unlock command from app (forces sync)
□ Check lock is online (must be connected to sync)
□ Try deleting again if still not synced

□ Check all sections: Users, Codes, Access, Guests
□ Look for unnamed codes (generic "User 1")
□ Sort by date added (find recent)
□ Check if in "Expired" or "Inactive" section

□ Can't delete master code (by design)
□ Can't delete your own admin access (safety)
□ Have another admin delete you
□ OR: Factory reset to remove master

□ Re-add user immediately (same code if possible)
□ Check app for "Undo" option (some apps, rarely)
□ Communicate with user about new code
□ Document incident (learn from mistake)

□ Make list of users to keep (short list easier)
□ Delete all others one by one
  - Some apps: Select multiple → Delete
  - Most: Delete individually

□ Verify after batch deletion
  - Test a few deleted codes
  - Spot check (don't need to test all 20)

□ Document remaining users
  - Who has access
  - What code they have
  - When added

Temporary codes:
☑️ Set expiration date/time
☑️ Code auto-deletes after expiration
☑️ No manual deletion needed

Benefits:
- Never forget to delete guest
- Reduces security risk
- Saves time

Make sure auto-delete working:
□ Check expired codes actually deleted (not just disabled)
□ Set up deletion notification

When employee leaves:
□ Delete code immediately (within 1 hour)
□ Document deletion (date, time, reason)
□ Notify security/admin team
□ Change master code if they knew it
□ Review access logs for suspicious activity

When guest checks out:
□ Delete code same day (within 4 hours)
□ Verify deletion before next guest arrives
□ Clear code slot for reuse

When relationship ends:
□ Delete all access (codes + app)
□ Change master code
□ Consider physical lock change (if contentious)

Monthly review:
☑️ List all active users
☑️ Verify each should still have access
☑️ Check last used date (remove unused 90+ days)
☑️ Confirm temporary codes have expiration
☑️ Document review date

☑️ User removed from app list
☑️ Code tested and fails on keypad
☑️ User can't access via app (if they had it)
☑️ Deletion logged (if app supports)
☑️ Notification sent (if configured)
☑️ Documentation updated (who has access)

1. Don't panic - easy to fix

2. Re-add user immediately
   □ Use same code if they remember it
   □ OR: New code, communicate quickly

3. Test new code works

4. Apologize to user for confusion

5. Double-check before deleting next time